Reference

Your Privacy, Data, and Cookie Rules

Our privacy policy explains which account details, device signals, cookies, and payment references we keep when you open an account, log in from Chrome or Safari, or use…

Account dataCookie recordsPayment referencesLocal-law access

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How Our Privacy Policy Works

lariswin Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect only the records needed to run your account, confirm a payment, and answer a privacy request. That includes your name or alias, phone number, email, login time, device model, browser type, cookie ID, and the reference trail from DANA, OVO, GoPay, or QRIS deposits.

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We use those details to verify access, spot duplicate accounts, resolve balance questions, and keep support replies tied to the right profile. We do not ask for more than the request needs, and we keep some records only as long as tax, dispute, or security rules
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require. When you ask for a copy or correction, we may ask you to confirm the registered phone or email before we touch the file. If local law changes how we can store or share data, we follow that law and make the policy fit the
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permitted market only.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REQUEST ROUTES

Where to Send Privacy Requests

If you want a copy of the data we hold, a correction, or a request to remove a record, use live chat, email, or the account form. Our team works daily from 09:00 to 23:00 WIB, and we ask for the registered phone or email before we touch sensitive records. When your message mentions DANA, OVO, GoPay, or QRIS, we can match the right transaction faster and keep the reply tied to your account.

Team online

Live chat

Send a privacy request from the help bubble in your account. We answer daily 09:00-23:00 WIB and use your registered phone or email to verify the request before we share or change anything.

Email desk

Write to our privacy inbox when you need a data copy, correction, or a question about cookies. Include your username, the last payment rail you used, and we will route it to the right file.

Account form

Use the account form for changes to contact details, device checks, or a recorded complaint. We keep the form trail so you can follow the request and we can show the steps we took.

RECORD CARE

How We Handle Your Records

We keep privacy controls close to the account, not hidden in a maze. Cookies remember your login on Chrome, Safari, and mobile browsers; payment records stay linked to the transaction trail; and…

Account checks

We compare the registered phone, email, and device path before we accept a privacy request. That reduces mistaken changes and keeps your record tied to the right profile.

Cookies

Browser cookies remember login state and language choice on Chrome, Safari, and mobile browsers. You can clear them in your own browser, then sign in again with the same account.

Payment trails

DANA, OVO, GoPay, and QRIS references help us match the right deposit history when you ask for a copy or correction. We keep those rails linked to the transaction file.

Retention

We keep account and support records only as long as legal, tax, dispute, or security handling needs them. After that, we remove or archive them according to our retention cycle.

Changes

If your phone number, email, or address changes, send the request from the registered account channel. We may ask for a fresh check before we update the master file.

Contact path

For any privacy question, use live chat or email and include your username plus the request type. We answer in English and keep the thread attached to your account case.

Common Privacy Questions About Your Account

These are the questions we hear most when you want to know what we keep, why we keep it, and how you can change it. We keep the answers tied to account records, payment trails, and browser cookies, so you can ask for a copy or correction without repeating the same details. If a request depends on local law, we say so plainly and handle it only where local law permits.

We collect the details needed to create and secure the account: name or alias, phone number, email, device type, browser data, and login history. If you add DANA, OVO, GoPay, or QRIS, we keep the reference trail tied to that record.

We keep payment references so we can match a deposit, answer a balance question, or trace a dispute. The record stays linked to the transaction file, not to extra fields we do not need.

Yes. Send the request from the registered account channel, then confirm the phone or email we already hold. After that, we update the file and keep the change log for later checks.

Cookies help us remember login state, language choice, and basic session settings on Chrome, Safari, and mobile browsers. You can clear them in your browser, then sign in again with the same account.

We keep account, support, and payment records only for the period needed for tax, dispute, and security handling, then we archive or remove them under our retention cycle. The exact period can change with local law.

Use live chat or email and include your username, the request type, and the contact method you want us to use. Our team works daily from 09:00-23:00 WIB for privacy requests.

Yes. Access and eligibility depend on local law, and we provide the service only where local law permits. If a rule limits how we handle your record, we follow that rule and explain the next step.

Your Privacy, Data, and Cookie Rules

Where to Send Privacy Requests

Live chat

Email desk

Account form

How We Handle Your Records

Account checks

Cookies

Payment trails

Retention

Changes

Contact path

Common Privacy Questions About Your Account

01 What data do you collect when I open an account?

02 Why do you keep my payment records?

03 Can I ask you to change my contact details?

04 How do cookies work on your site?

05 How long do you keep my data?

06 Who can I contact about a privacy request?

07 Does local law affect access or eligibility?

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